We understand that our clients often work to tight project deadlines. As a Lean-centric organisation, we are keen to be clear on how quickly we can deliver on our Products and Services, right through from the early stages of the enquiry to the delivery of the physical goods.
At the Quotation stage, our aim is to turn around all quotations within 24hrs of the requirements being specified.
We know value-for-money and customer service are very important to you, and for that reason, both are paramount to us. To ensure that we provide the very best value, without compromise to our customer experience, we have a Minimum Order Value of £200.00 excluding VAT.
1. The goods I require are less than £200, can I still place an order?
Yes, however their will be a sur-charge as the order value is below the MOV. We would suggest to avoid any sur-charge, why not take the opportunity to stock up on visual management accessories such as document frames, magnets or an additional whiteboard?
2. We regularly need to order from you but individual requirements from different departments would make our orders regularly less than your MOV.
Our recommendation would be to place a call-off order to avoid a sur-charge. Individual consignments can be called off as required with only costs being the goods + the shipping.
3. Does the MOV include the cost of carriage?
Yes, the carriage charge is included. If the total of your quotation including carriage is above £200 EXC. VAT the MOV sur-charge is not applicable.
If you have any other questions, please do not hesitate to contact us.
We aim also to create professional artwork from draft within 24hrs and provide quick turnarounds on requests for amends to existing designs.
We pride ourselves on our ability to deliver the goods quickly once the order has been given the ‘go-ahead’. Below is a schedule detailing the expected delivery times for different product lines. Please note these are guides only. Please get in touch with our team for a more specific lead time on your own order.
|Product / Service||Production Lead Time|
|Magnetic Overlays||4-5 days*|
|Cleaning Stations/Shadow Boards||7-10 days*|
|Rigid VM Boards||5-7 days*|
|Floor Marking Tape||2-3 days|
|Floor Marking Shapes||3-5 days|
|Bespoke Workstations||4 weeks|
|Stock Accessories||Next-day (order before 12-noon)|
|Standard Whiteboards||1-2 days|
|Display Products||3-5 days|
* = from final approval of artwork
Depending on the size and urgency of your consignment, we offer both delivery by Carrier Network (such as FedEx, UPS, TNT) and a Pallet delivery service. Where necessary, we also have the capability to deliver on a Dedicated Same-day Van service. We will quote carriage charges based on your specific products and requirements.
For unusually large, or complex, orders we may need to spend more time processing your order, in which case there will be additional time added to each stage.
Get in touch and speak with a Visual Management Specialist to answer any questions you may have on our products, consultancy or business.
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