Operational Excellence (OpEx) ultimately has the goal improved business performance. This, of course, is the goal of many business management philosophies, so how is Operational Excellence different?
Put simply, Operational excellence involves a holistic approach to creating a long-term culture of continuous improvement by aligning a number of well-known and proven business improvement methodologies. The approach is based on the overall vision of the company and how to execute this, and involves every facet, encompassing every process and employee in the business.
Operational Excellence looks beyond short-term cost reduction to focus instead on improvements that support enduring and sustainable business growth.
Operational Excellence can embrace a number of techniques and tools, but commonly involves:
Although Operational Excellence is an extremely powerful approach to business improvement, it is well known that many companies fail to.
The main pitfalls we have identified are:
Organisations sometime depend just on a single person to drive CI activities on a multitude of initiatives. The Opex Foundation Academy gives the opportunity to train and extend Lean Six Sigma knowledge across the organisation by creating a wider team of Operational Excellence Champions who are knowledgeable in the foundational tool and behaviours required.
This cascade of knowledge helps to change the business culture across all levels and functions and starts to develop the new language associated with Operational Excellence. Projects can now embrace a knowledge set with tools and techniques previously not considered, yielding business benefits in a timely manner.
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