A Multifaceted, company –wide approach to improving all aspects of quality and customer satisfaction- including fast response and service, as well as product quality. TQM begins with top management and diffused responsibility to all employees and managers who can have an impact on quality and customer satisfaction. IT uses a variety of quality tools as QFD, Taguchi methods, SPC, Corrective-action response teams, cause and effect analysis, problem –solving methodologies and fail-saving.
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