Lean Definition

Total Quality Control (TQC)

Total Quality Control is the organised Kaizen activities involving everyone in the company-managers and workers- in totally integrated effort toward improving performance at every level. This improved performance is directed toward satisfying such cross- functional goals- as quality, cost, scheduling, manpower, development, and new product development. It is assumed that these activities ultimately lead to increased customer satisfaction. ( Also referred to as CWQC- Company Wide Quality Control.

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