Does the quality of work produced largely depend on which of your employees carries it out? If you answered yes, then it might be time to introduce a standard operating procedure. Standard operating procedures ensure consistency in the process, no matter who carries it out. They set the standard at which all employees must adhere to, without one, variation is inevitable. In this post, we’re talking about standard operating procedures and how they can be used to effectively run the workflows of your team.
Anyone working in a customer service based role can greatly benefit from using visual management for customer service. Our customer service visual management boards are great for sales teams, or anyone working in a customer service based industry. In this post, we’re exploring how those in service or office-based roles and use visual management to effectively manage their customer service teams.
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